Products and decoration

What does “OSFA” mean?

OSFA stands for “one size for all.” This applies to items such as hats, bags or notebooks where different size options are not available.

How long does it take to get my order?

Most wearables on this site are produced “on-demand” and are not already in inventory with the Heart of Hospice logo. It takes 7-10 business days from order to delivery of your item. Accessories may already be printed and may deliver within 5 days.

What logo options are available?

All items will be embroidered/printed with the approved Heart of Hospice logo. In accordance with Heart of Hospice’s brand guidelines, the color of the logo depends on the color of the item ordered. The logo application (embroidery, screen print, emboss, etc.) depends on the item and is predetermined with Heart of Hospice and the manufacturer. Additional customization is not available on individual items.

Order tracking

How will I know my order has been received by allcustomwear?

You will receive an email confirmation with your order details immediately after placing an order. This email will include your order number.

How can I track my order?

To track your order click on the Order Tracking tab above. Input your order number to view the status.

How will I know my order has shipped?

When your order ships, you will receive an email with the UPS tracking number. Visit ups.com to track the status of a shipment.

Payments

How do I pay for my purchase?

Uniform Allotment

If you have a uniform allotment, the amount will appear in the upper right corner of the page when you log into your account. This amount will be automatically applied to your order during check out. Any remaining allotment will be available for future purchases. If your purchase exceeds the value of the allotment, you will be prompted to complete your purchase by utilizing payroll deduction or by paying with a personal debit or credit card..

Payroll Deduction

Heart of Hospice is allowing employees to payroll deduct up to $300 for uniforms. To utilize this feature, employee must be logged in and have funds available. When you login, the amount available for you to payroll deduct will be displayed in the top right corner of the screen. Upon checkout, under “Remaining Methods of Payment” select the payroll deduction option. You must also agree to the payroll deduction terms and conditions. If you would rather not use the payroll deduction option, you may still pay with a personal debit or credit card.

Debit or credit card

You may pay with a debit or credit card for all orders. allcustomwear accepts Visa, MasterCard, American Express, Discover and Diner’s Club cards. The charge will appear on your statement as “allcustomwear”.

Shipping

What service will be used to ship my items?

allcustomwear uses Federal Express Ground as its standard delivery method.

Is expedited shipping available?

Is shipping free?

Shipping is free for any order of $65 or more (pre-tax). For orders of less than $65, shipping is a flat rate of $7.95

Is international shipping available?

allcustomwear only ships items for store.allcustomwear.com/heartofhospice within the United States.

Will my items ship to my home or to my office/plant?

Please indicate the shipping address you prefer during checkout.

Returns/exchanges

Can I return an item?

Because items are custom decorated for Heart of Hospice employees, allcustomwear cannot accept returns unless the product is damaged or incorrect (color, size, logo, etc.).

Can I exchange an item?

You may exchange an item for a different size, but it must be the same item you ordered, be in new condition and have all tags attached. If you have questions about your order or need to initiate a return/exchange, please email help@support.allcustomwear.com. Please review our exchange policy, prior to emailing, at support.allcustomwear.com . Contact information

Who can I contact with questions about my order or to cancel an order?

Please contact Help Desk. Please have your order number available.

Who can I contact with questions about the Heart of Hospice online catalog or product selection?

Please contact Help Desk

Can I special order an item?

For bulk orders of other items, please contact Help Desk

Who manages store.allcustomwear.com/heartofhospice?

allcustomwear is the sole owner of the website and is responsible for its management, as well as for the production and shipping of all items ordered through store.allcustomwear.com/heartofhospice or directly through allcustomwear.

What is the relationship between Heart of Hospice and allcustomwear?

Heart of Hospice has selected allcustomwear as a preferred supplier for Heart of Hospice -branded products and has worked with them to ensure compliance with Heart of Hospice’s branding policy, negotiated pricing and quality assurance. Heart of Hospice is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Who can I contact at Heart of Hospice to discuss store.allcustomwear.com/heartofhospice?

To share a comment with Heart of Hospice about the catalog, please contact Susan DeTorre Please note that all questions related to orders made on the site must be directed to allcustomwear. Heart of Hospice is not responsible for the management of this website, or the production or shipping of any item(s) ordered through this site.

Privacy policy

How does allcustomwear protect my personal information?

All allcustomwear websites are PCI compliant and no credit card information is stored at our company nor do any employees have access to card user information. Credit card transactions are processed by Authorize.net, the leader in online transactions.